A Service Design Project for Heatwave Safety
ROLE
UX/UI Designer
TEAM
2 Data Project Manager
2 UX/UI Designer
CONTRIBUTION
Service Planning 80%
User Research 60%
GUI Design 100%
UXUI Design 50%
DURATION
Mar 2024 - May 2024
Overview
We collaborated with POSCO E&C to solve social issues at construction sites. Focusing on summer heatwave conditions, our team designed a service platform that connects companies, on-site workers, and management systems to ensure effective heatwave response.
Research
Desk Research
Construction industry has the highest number of heat-related illness cases
The construction industry, where outdoor work is predominant, experiences the highest number of heat-related illness cases during summer.
Construction processes that cannot be performed in high-temperature weather
Climate conditions impact construction processes, causing long-term gaps between planned and actual completion dates.
Target Users
Construction Site Safety Managers
Aim for rapid response and progress monitoring to prevent accidents through systematic safety management.Construction Site Workers
Need instant symptom reporting to enable immediate communication with managers for quick action.Construction Companies
Focus on accident-free operations and reducing economic losses by identifying risks early to prevent accidents and minimize damage.
In-Depth Interview
Construction Site Safety Managers
"We lack a systematic way to monitor heat risks, making quick response and accident prevention hard."
Insight
Heatwave-focused management platform for construction sites
Construction Site Workers
"We don’t have a systematic way to monitor heat-related risks in real time, which makes quick response and accident prevention challenging."
Insight
Workers can immediately report heat-related symptoms through a QR system
Construction Companies
"There is often a significant gap between planned and actual progress, impacting overall project success."
Insight
Heatwave management based on weather conditions and work schedules
Goal
To minimize corporate losses by providing a heat illness management and heatwave preparedness system for construction sites during the summer season.
User Flow
Work Flow & IA
Process of Managing Construction and Heatwave Reporting System Using Weather Data
Through this process, I was able to clearly identify what data was needed and what visual elements were required.
Each main tab -Dashboard, Climate Data, Task Management, and Heat Illness Management-was further broken down into detailed functions at deeper levels.
Design Thinking
Today's Heatwave Level & Work Conditions
These features are designed to help users quickly grasp current site conditions and make informed decisions about task management based on real-time weather data.
Heatwave Level Guide and Temperature Status by Site
These functionalities provide users with essential climate data to monitor heatwave levels and track temperature variations across different work sites, ensuring better-informed decision-making for task management and worker safety.
Workforce Management by Work Progress and Process Management by Weather Conditions
These functions allow users to efficiently monitor work progress and manage workforce allocation, while also adjusting tasks and schedules based on real-time weather conditions to optimize productivity and safety.
Site Action Repor and Heat Illness Report
These features help users track and respond to heat-related health incidents by providing detailed reports on site actions taken
and specific heat illness cases, ensuring better safety and proactive management of heat risks.
Worker Submission
Workers can immediately report heat-related symptoms, while the "Manager’s Action" phase allows managers to review the reports and take appropriate actions to ensure worker safety.
Reflection
Reflection
I believe we planned too many features at once. If I were to start the project again, I would focus on the core common problems and prioritize key features. Although the service meets a quality level that can be immediately used by the company, we received feedback that the workload was too high, making it less practical.